CAREERS

Customer Service Representative
Customer Service

Primary Duties and Responsibilities:

  • Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
  • Create a genuine connection with our customers, identify customer concerns and needs proactively.
  • Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
  • Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
  • Stay up to date on all relevant company and product updates and information

Knowledge and Skills Required:

  • Proven capability of providing excellent customer service – demonstrate customer centric values
  • Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer
  • Excellent written and verbal communication skills
  • Demonstrate the desire to be part of a growing organization and recognizes opportunities to move up and contribute in a different role later on
  • Willing to work during Manila night hours (shifting schedules) and weekends
  • For those with contact center experience, a minimum of one (1) year stint with the last company is required and with proven track record of providing excellent customer experience
  • Fresh graduates/Entry level applicants are encouraged to apply
  • Can start immediately

 WHAT WE OFFER:

  • Career advancement opportunities
  • Fun environment
  • Great rewards and recognition program
  • Monthly performance incentives
  • *40k Sign-in bonus (terms and conditions apply)
Other Information
LOCATION
Manila, Philippines