Helpdesk Analyst
System Administration

Primary Duties and Responsibilities:

  • Responds to request for technical assistance in person, via phone & electronically
  • Follows standard helpdesk procedure
  • Diagnose and resolves technical hardware and software issues
  • Researches questions using available information resources
  • Advise users on appropriate actions
  • Administers helpdesk system
  • Log, track and close tickets
  • Redirects problem to appropriate resource
  • Prepare activity and other reports
  • Maintains software and hardware inventory
  • Stays current with system information, changes and updates
  • Perform other duties that may be assigned by the superior


Knowledge and Skills Required:

  • At least 1 year experience specializing in Technical and Helpdesk Support or equivalent
  • Proficient in MS Office
  • Solid IT background and excellent Hardware, Software and Network troubleshooting skills
  • Knowledge in Active Directory
  • Knowledge in the following Operating Systems:
    • Windows XP, 7 and 8
    • Windows Server 2003 and 2008
    • Linux Ubuntu
    • Mac
  • Strong Problem and Data Analysis skill
  • Must be fluent in English, both written and oral
  • Applicant must be willing to do shifting schedules
  • Can start ASAP
Other Information
Manila, Philippines