Digital Room Careers > Account Manager

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Account Manager

Position Summary:
As an Account Manager, you will be provided a book of business to maintain and build upon. In addition, you will be provided warm customer leads through a well-established pipeline to add to your book weekly. You will be exposed to a wide array of printed products, lithographic and digital printing, grand format printing, mailing and premium products (pens, cups, mugs and garments). There is a vast opportunity of growth potential in joining our sales force!

Duties & Responsibilities:
Account Management:

• Maintain and grow your assigned base of clients
• Identify top prospects for growth
• Execute a sales plan for obtaining new clients
• Close and grow sales through professional communication with existing and potential clients
• Solicit customers with new Products and Services, by cold calling and email solicitation
• Expand market awareness of our products and our industry experience by communicating features, benefits of our products and services effectively
• Meet or exceed an established monthly sales goal
• Offer and sell mark-ups when possible, above the company’s standard pricing
• Generate a “Funnel” of suspects, prospects and customers to maintain growth
• Promote design orders and custom packaging
• Check status and follow up on all assigned accounts, work with Account
• Coordinator/Ops Teams as necessary
• Check status and follow up on custom jobs
• Maintain knowledge of competitor products and pricing
• Follow up on promotions and any mailings generated for customers

Order & Quote Entry:

• Deliver price quotes/estimates for customers and convert to orders
• Work with Estimating team to understand and develop solutions to fit customer requests
• Provide shipping and freight quotes when requested
• Check Internal Management System for alerts assigned daily
• Demonstrate working knowledge of the design tools and price calculations

Customer Support:

• Input problem tickets and reprints when required. Follow up with CS Ops on follow through
• Input any special packaging and handling requirements for customers
• Generate sample requests for accounts when requested
• Review your customer list for any orders in process daily
• Follow up daily with CS Ops with any problems with above

Required Experience / Qualifications:

• 2+ years sales or Account Management experience – preferably in the E-commerce Printing industry (offset, Digital, Large Format)
  
• 2+ years experience using CRM software (Salesforce, ACT, Goldmine or Hubspot).
  
• 2+ years experience growing current customer/account sales
  
• 2+ years excellent customer service using multi-line phone system
  
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
  
• Strong understanding of Digital Room’s Internal Management System (IMS), or ability to learn quickly
  
• Strong understanding of ganged sheet process or ability to learn quickly
  
• Excellent written and verbal communication skills
  
• Strong attention to detail
  
• Customer-focused attitude
  
• Strong understanding of printing or ability to learn quickly
  
• Flexibility and willingness to take on new projects and requests as they arise
  
• Good problem-solving skills
  

Education:

• Bachelor's Degree
  

Work Schedule:

• Monday to Friday

Location:
Van Nuys, California  or  WFH

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Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance